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Commercial Field Technical Consultant

2 months ago

Brampton, Ontario, Canada Lennox International Full time

Job Summary

We are seeking a highly skilled Technical Field Consultant to join our team at Lennox International. As a key member of our organization, you will be responsible for developing and delivering training courses for customers and technical employees in the installation, maintenance, and repair of HVAC products.

Key Responsibilities

  • Develop and deliver training courses for customers and technical employees on HVAC products.
  • Troubleshoot technical inquiries and provide expert advice.
  • Assist in developing, testing, and maintaining courses and materials used in training.
  • Establish course content and student learning objectives.
  • Prepare course syllabus, lesson plans, and student manuals.
  • Coordinate the development of training aids.
  • Review problem areas and identify training needs.
  • Develop criteria for evaluating the effectiveness of training activities.
  • Update course materials on a continuous basis.
  • Conduct training using various methods of delivery.
  • Travel up to 60% in the West Region, including Oregon, Idaho, Washington, and Canada.

What We Offer

  • Competitive base salary.
  • Excellent medical plans designed to support healthy lifestyles.
  • Mental and financial health programs.
  • Outstanding 401k with company matching.
  • Employee stock purchase program.
  • Community involvement opportunities.
  • Company vehicle.

Qualifications

  • Requires a high school diploma or an equivalent combination of education and experience.
  • Prefer a two-year college degree, HVAC degree, or equivalent.
  • Requires at least one year of relevant training experience and five years of technical experience.
  • Advanced knowledge of assigned products and diagnostic techniques.
  • Ability to apply learning theories to classroom situations.
  • Developed presentation skills using various technologies.
  • Strong verbal and written communication skills.
  • Individual must have some sales ability and a track record of fostering solid customer relationships.
  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
  • Proficient in leading WebEx meetings.