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Business Systems and Process Optimization Specialist

2 months ago

Montreal, Quebec, Canada Solutions Media 360 Full time
About the Role

We are seeking a highly skilled Business Systems and Process Optimization Specialist to join our team at Solutions Media 360. As a key member of our organization, you will play a crucial role in enhancing our processes, tools, and databases.

Key Responsibilities
  • Systems and Process Optimization
    • Analyze and model business processes to identify areas for improvement.
    • Generate reports based on business data analysis and insights from our databases.
    • Present practical solutions aligned with internal client needs.
    • Lead continuous improvement initiatives by gaining a deep understanding of business processes.
    • Translate business, operational, and functional requirements to development teams for seamless execution.
  • Salesforce
    • Manage the configuration, customization, and overall administration of Salesforce.
    • Install, manage, and maintain integrations between Salesforce and third-party applications.
    • Ensure the optimal performance and functionality of Salesforce systems and products.
    • Oversee data migration for integration projects, ensuring accuracy and consistency.
    • Keep Salesforce documentation (processes and procedures) up to date to maintain business continuity.
    • Stay informed about new Salesforce features and industry best practices.
    • Provide guidance and support to users, fostering a culture of improvement and innovation.
    • Document analyses and outline potential solution paths for future reference.
    Requirements
    • Bachelor's degree in management, computer science, or a related field.
    • Minimum of 3 years of experience in database management or business intelligence.
    • Proficiency in BI solutions such as Tableau, Power BI, or equivalent tools.
    • Eagerness to pursue Salesforce certification (Admin, Sales Cloud Consultant, or other relevant certifications).
    • Excellent written and verbal communication skills with the ability to simplify complex technical concepts.
    • Proven project management skills, capable of handling multiple priorities simultaneously.
    • Strong teamwork abilities, collaborating effectively with diverse stakeholders.
    • Exceptional problem-solving and analytical skills.
    • Bilingualism required (French and English).
    Assets
    • Knowledge of the automotive business domain.
    • Familiarity with data modeling concepts and techniques.
    • Understanding of information systems and business architecture concepts.
    • Experience working with the Salesforce platform.
    Benefits
    • Work environment:
      • Located in Griffintown close to public transportation.
      • Beautiful, open and modern work environment.
      • Hybrid work and flexible hours.
      • 100% reimbursed transportation card.
      • Summer hours.
      • Computer equipment provided for home and office use.
    • Welfare:
      • Full group insurance from day 1.
      • Unlimited virtual medical clinic for you and your family.
      • Discounts at various partners (Strom SPA, Gym).
    • Entertainment & other:
      • Social events: happy hour, team dinners, Halloween, Christmas party, children's Christmas...
      • Coffee, tea, snacks (cereal bar) and drinks available.
      • Opportunity to work from abroad for 4 weeks per year.
      Values

Solutions Media 360 offers a warm, family and flexible working environment, where we love simplicity and communication. We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company's products and technical aspects. Our strengths and talents are valued and can lead to growth within the company.