Experienced Dispatch Agent

4 weeks ago


Whistler, British Columbia, Canada Vail Resorts Full time
Job Summary:

The Experienced Dispatch Agent serves as the communication hub and control center for all winter operations departments, ensuring seamless coordination and effective response to emergencies.

Key Responsibilities:
  • Coordinate Patrol operations, including dispatching Patrollers to accidents, organizing medical evacuations, and responding to emergency scenarios.
  • Delegate personnel and resources to situations such as ski lift breakdowns, avalanches, and emergency injury scenarios.
  • Maintain daily Patrol Dispatch for all daily operations, including injuries, ski run trail checks, and avalanche control and accident investigation.
  • Ensure transport of Guests and Staff off the slopes of Whistler or Blackcomb mountains.
  • Maintain Dispatch Office and supplies.
  • Assist Patrol with Sweep.
Requirements:
  • Working knowledge of Whistler and Blackcomb Mountain layouts and operations.
  • Familiarity with emergency procedures, including avalanche control, medical emergencies, and ski lift breakdowns.
  • Ability to work in a fast-paced environment, prioritizing tasks and remaining calm under pressure.
  • Excellent interpersonal skills and team play.
Benefits:
  • Competitive compensation package.
  • Free Epic pass(es) and ski lessons.
  • 40% retail discounts.
  • Wellness benefits.
  • Opportunities for growth and development.


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