Front Desk Representative

4 weeks ago


Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Guruwali Holding Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Arrival and Departure Processing: Process group arrivals and departures, taking care of room assignments and ensuring a seamless experience for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed, providing accurate and up-to-date information to our guests.
  • Hotel Information: Provide guests with information on hotel facilities and services, as well as points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient operations.
  • Emergency Procedures: Follow emergency and safety procedures as needed, ensuring the well-being of our guests and staff.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, as required.
  • Customer Service: Provide exceptional customer service, answering telephone calls and relaying messages in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train, with a focus on providing excellent customer service and ensuring a smooth guest experience.
  • Language: Fluency in English, with the ability to communicate effectively with guests and staff.
  • Work Hours: 40 hours per week, with flexibility to work varying shifts as needed.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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