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Customer Service Specialist
3 months ago
Position Overview
First Truck Centre, operating as Velocity Truck Centres, is seeking a CUSTOMER SERVICE SPECIALIST who is dedicated to delivering an exceptional customer experience at our service location. We prioritize the DEVELOPMENT of our staff and advocate for internal promotions, fostering a workplace culture aimed at building a brighter future.
Compensation Package
Competitive hourly wage - $21/hr. Employer-sponsored technical training as needed. Paid vacation benefits.Key Responsibilities
Welcome customers, schedule appointments, prepare work orders, and coordinate repairs. Generate cost estimates. Handle invoicing procedures. Promote repairs and services as advised by technicians. Maintain communication with customers and provide updates. Clarify all services performed and associated costs.Required Qualifications
Excellent customer service skills, both face-to-face and via phone, in verbal and written forms. Strong organizational abilities and meticulous attention to detail. Capability to manage multiple tasks simultaneously. Proficient in utilizing computer systems, generating reports, and employing scheduling tools. Self-motivated and capable of thriving in a fast-paced, detail-oriented, and process-driven setting. Previous experience in the automotive or trucking sector is advantageous. Valid Class 5 driver's license.First Truck Centre, trading as Velocity Truck Centres, is committed to delivering exceptional support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing solutions. We uphold our values by serving our customers and employees through our core principles - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, currently operating eighteen branches. Additionally, we have over 100 locations worldwide across the USA, Mexico, and Australia. We value professional development and seek individuals who share our vision.
