Advisory Agent, Member and Client Experience Specialist

3 days ago


Montreal, Quebec, Canada Desjardins Full time

The role of Advisory Agent, Member and Client Experience is a key position within our organization. As a member of our team, you will play a vital role in ensuring that our members and clients receive exceptional service and support.

Key Responsibilities
  • Provide personalized support to members and clients, ensuring they feel welcome and valued.
  • Listen to and address the needs of members and clients, providing tailored solutions to meet their financial empowerment goals.
  • Support and advise members and clients on available financial products and services, promoting the organization's cooperative values.
  • Open accounts for members and clients, facilitating their financial transactions and providing personalized solutions.
  • Identify business opportunities and refer members and clients to colleagues who can provide specialized support.
  • Advise members and clients on the use of digital solutions, ensuring they are aware of the latest technological tools and resources.
What We Offer
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan providing predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment
Requirements
  • High school diploma in a related field
  • A minimum of three years of relevant experience
  • Knowledge of French is required
  • Knowledge of service standards
  • Availability to work Monday to Friday, including Thursday evenings until 7 pm


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