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Senior Product Design Manager
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Gusto's Payroll Services team is seeking a seasoned Senior Product Design Manager to lead the design of customer experiences and internal services that process payrolls, calculate taxes and deductions, and maintain compliance on behalf of our customers.
As a key member of the product area's cross-functional leadership team, you will collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts.
You will work closely with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business.
Key responsibilities include:
- Leading the design of approachable, guided customer experiences in complex domains
- Collaborating with internal teams to enhance their processes through a service design approach
- Improving the internal tools used by customers to set up and maintain their tax accounts
- Working with cross-functional partners to understand customer problems and identify key opportunities
- Building a collective understanding of customer payroll and tax compliance needs through research and data
Requirements include:
- 8+ years of Product Design experience, ideally with two years in management
- Demonstrated experience leading design direction across multiple teams and influencing design/product across multiple product areas
- Ability to work with executive stakeholders and shape business decisions
- Deep understanding of technical systems and how they translate into customer and business outcomes
Cash compensation range for this role is $174,000/yr to $235,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York.
