IT Application Support Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada Vision33 Full time
IT Application Analyst Job Description

Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We partner with organizations globally in both the public and private sectors to understand their vision and help them attain it with the right blend of strategy, consulting, and technology.

Job Summary

We are seeking an IT Application Analyst to join our Corporate Services IT team in St. John's, NL. As a member of our team, you will provide day-to-day application support to our global team, including responding to reporting requests, application access requests, and assisting with application upgrades as required.

Key Responsibilities
  • Provide timely responses to Helpdesk support requests for Application Management, including access requests, application and report trouble-shooting, new data access requests, etc.
  • Compile custom reports and queries using Microsoft T-SQL to respond to reporting requests from the Management Team.
  • Collaborate with Corporate Services and business line stakeholders across the enterprise to identify opportunities to streamline processes through reporting and automation.
  • Work with our Corporate Accounting team to provide application support as required during critical accounting period processes (e.g. month-end, year-end, customer maintenance renewals, etc).
  • Participate in corporate application upgrades, where your responsibilities will vary between running test cases on certain projects, to leading the upgrade from start to finish in certain cases.
  • Work closely with the application developers to implement custom solutions and integrations to meet business needs.
  • Prepare and update procedural documentation for critical Corporate IT Management processes.
Requirements
  • Degree or College Diploma from a recognized post-secondary institution.
  • At least 2 years' experience in an IT Application or Reporting Analyst role.
  • Proven ability to work with business users to identify and document business problems and recommending technology or business process changes to solve business problems.
  • Proven experience with writing custom reports and queries in a Microsoft SQL Server database environment.
  • Experience with ticket management systems such as Zendesk.
  • Above average communication and listening skills.
  • Excellent documentation skills.
  • Excellent problem-solving skills, with a real passion for technology and a desire to help people.
  • Ability to work independently while supporting remote teams.
  • Flexibility and adaptability to provide timely responses to support requests, while balancing daily tasks and responsibilities.
What We Offer

We offer a competitive total rewards program including, paid vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks. We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more.

If you want to be part of a global, diverse, passionate and fun environment where you can really make a difference; please submit an online application today For more information on our company please visit our web site at #INDLP

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