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Operations and Quality Excellence Manager

2 months ago

Toronto, Ontario, Canada ALSTOM Gruppe Full time
Job Description

As a key member of the ALSTOM Gruppe team, the Service and Quality Manager will play a crucial role in ensuring the delivery of high-quality services to our customers.

Key Responsibilities:
  • Quality Management: Develop and implement quality policies and procedures to ensure consistency and excellence in all aspects of our operations.
  • Team Leadership: Lead and manage a team of quality professionals to drive continuous improvement and ensure the delivery of quality services.
  • Customer Satisfaction: Work closely with customers to understand their needs and expectations, and develop strategies to meet and exceed those expectations.
  • Process Improvement: Identify areas for improvement and develop and implement process improvements to increase efficiency and effectiveness.
  • Quality Metrics: Develop and track quality metrics to measure performance and identify areas for improvement.

About ALSTOM Gruppe: ALSTOM Gruppe is a leading provider of transportation solutions, and we are committed to delivering high-quality services to our customers. We are a dynamic and innovative company that values diversity and inclusion, and we offer excellent opportunities for career growth and development.