Clinical Support Worker

2 weeks ago

Vancouver, British Columbia, Canada Providence Health Care Full time
About Crosstown Clinic

Crosstown Clinic, a pioneering healthcare facility, is seeking a skilled Clinical Assistant/Support Worker to join their team. As a key member of the clinic's supportive framework, this role plays a vital part in Crosstown Clinic's innovative approach to addiction care.

Key Responsibilities
  • Observe, monitor, and report on clients' behavioral and physical changes.
  • Undertake security tasks to ensure a safe environment.
  • Handle clerical duties such as scheduling, client registration, reception, database maintenance, and managing equipment and supplies.
Qualifications and Skills

To be successful in this role, you will require:

  • Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate, plus one year of recent, related experience, or an equivalent combination of education, training, and experience.
  • Completion of certificates in C.P.R. and First Aid.

You will also possess:

  • Effective communication skills, both verbally and in writing.
  • The ability to work independently and in cooperation with others.
  • The ability to operate related equipment.
  • The ability to organize and prioritize tasks.
  • The ability to establish and maintain rapport with clients.
  • The ability to observe and recognize changes in clients.
  • Knowledge of addiction and harm reduction.
  • The ability to handle and diffuse conflict.
Duties and Responsibilities
  • Perform reception duties, including meeting and greeting clients, taking and relaying telephone messages, and escorting clients to and from treatment rooms/offices.
  • Observe, monitor, and document changes in clients' physical and cognitive status post-injection, in accordance with established policies, procedures, and protocols.
  • Perform general word processing and data entry functions, including inputting client information into relevant computerized systems, maintaining relevant registers, and typing from rough draft or general instruction.
  • Participate in the management of emergency situations by performing C.P.R. and/or alerting emergency medical services.
  • Work with the clinic team to manage the clinic environment, including assisting with diffusing hostile clients and performing client searches.
  • Accompany clients to appointments, such as doctors, court, and hospital appointments, using hospital shuttle, taxi, and/or public transit.
  • Run errands, such as picking up/dropping off laboratory specimens and/or supplies, and picking up miscellaneous items as requested and approved by the nurse.
  • Provide support in the clinic/treatment rooms by performing duties such as setting up and dismantling rooms and general tidying according to cleaning schedules.
  • Deliver and dispose of supplies, biological materials, and equipment, by performing duties such as packaging, making arrangements for pickup and delivery, and transporting in accordance with established procedures.
  • Schedule and confirm client appointments by receiving appointment requests or referrals, entering client information into applicable computer systems, and/or appointment scheduling systems.
  • Maintain inventories of clinic supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing requisitions, and receiving, verifying, documenting, distributing, and storing shipments.
  • Provide general information and literature to clients regarding harm reduction supports available and clinic services.
  • Order health promotion materials and ensure that health promotion materials are stocked and replenished.
  • Maintain filing systems, including filing, labeling, and ensuring appropriate documentation is maintained on file.
  • Assist with security functions for the site, including checking that doors are locked and alarms are activated, escorting unwelcome visitors out of the building, reporting incidents to appropriate staff or authorities, and providing access to surveillance videos to authorities.
  • Assist with client intake by interviewing clients, obtaining information, completing required documentation, and entering information into applicable database systems.
  • Participate as a member of the team by attending quality improvement meetings, supporting the completion of quality improvement initiatives, and taking minutes and gathering and compiling basic data.
Vaccination Requirement

As per the current Public Health Orders, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

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