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Service Delivery Manager
2 months ago
Rodan Energy is seeking a strategic leader to drive excellence in service delivery, lead a high-performing technical team, and enable the clean energy transition.
Key Responsibilities- Manage work assignments to ensure optimal utilization of team members and contractors in delivering projects safely, on time, and on budget.
- Develop and/or oversee project plans and resources for equipment installation, customer care, and ongoing maintenance to meet project scope and client requirements.
- Responsible for new construction projects and maintenance/testing services in high-voltage environments.
- Develop and implement systems to ensure the effective and timely delivery of projects.
- Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
- Monitor service level expectations and key performance indicators (KPIs) to ensure client satisfaction and operational excellence.
- Identify and implement process improvements to enhance efficiency and quality of service delivery.
- Maintain a safe and healthy workplace, including proper work procedures, documentation, safety standards, training, safety audits, and compliance monitoring.
- Post-secondary education in a related technical field (e.g., electrical engineering, electrical technician/technologist), or other relevant work experience.
- ~5+ years related work experience in a supervisory capacity.
- Advanced computer skills (MS Office, Outlook, CRM, MS Project).
- Valid driver's license and insurance.
Rodan Energy is a leading North American energy services company that delivers valuable energy solutions to help clients reduce their energy costs and GHG emissions, facilitate electrification, and enhance power grid efficiency.
We are a trusted solutions provider to North America's largest energy users, power producers, and utilities.
We are strongly committed to diversity and equality of opportunity and strive to create an environment that is welcoming and inclusive for everyone.
