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Senior ServiceNow Service Catalog Consultant

2 months ago

Victoria, British Columbia, Canada Capleo Global Full time
Senior ServiceNow Service Catalog Consultant

We are seeking a highly skilled Senior ServiceNow Service Catalog Consultant to join our team at Capleo Global. As a key member of our team, you will be responsible for designing, implementing, and optimizing Service Catalog items within the ServiceNow platform.

Key Responsibilities:
  • Design and implement Service Catalog items to meet business needs
  • Configure and manage Service Request workflows to ensure seamless user experiences and efficient service delivery
  • Develop and maintain ServiceNow workflows, forms, and portals to meet specific business needs
Requirements:
  • Minimum of 3+ years experience in Service Catalog and Service Request Management
  • Extensive experience in designing, implementing, and optimizing Service Catalog items within the ServiceNow platform
  • Strong background in configuring and managing Service Request workflows, ensuring seamless user experiences and efficient service delivery
ServiceNow Expertise:
  • Deep knowledge of ServiceNow's Service Catalog and Request Management modules, including item creation, workflow automation, and approvals
  • Strong understanding of how Service Catalog integrates with other ServiceNow modules such as ITSM, ITOM, and ITBM
  • Proven ability to configure and customize ServiceNow workflows, forms, and portals to meet specific business needs
Service Catalog Best Practices:
  • Expertise in industry best practices for Service Catalog management, including standardization, automation, and user-centric design
  • Ability to ensure catalog items are aligned with business objectives and user needs, promoting self-service and reducing manual workload
Process Optimization:
  • Proven track record of optimizing Service Request processes to improve efficiency, reduce fulfillment time, and enhance user satisfaction
  • Experience in aligning Service Catalog and Request Management processes with broader IT and business strategies
Client-Facing Skills:
  • Excellent ability to engage with stakeholders at all levels, from technical teams to executive leadership, ensuring clear communication of goals and expectations
  • Strong communication skills, capable of translating complex ServiceNow configurations and processes into terms understandable by non-technical audiences
Problem-Solving and Analytical Skills:
  • Highly skilled in analyzing service request data to identify trends, inefficiencies, and opportunities for improvement
  • Proficient in troubleshooting and resolving issues related to Service Catalog and Request Management within ServiceNow
ITIL and IT Service Management Frameworks:
  • Familiarity with ITIL and other relevant IT service management frameworks, with the ability to apply these principles to Service Catalog and Request Management
User Experience (UX) Design:
  • Experience in designing intuitive and user-friendly Service Catalog interfaces and request forms, enhancing the overall user experience
Data Management:
  • Experience in data modeling, database management, and ensuring data accuracy and consistency within ServiceNow's Service Catalog module
Certifications:
  • ServiceNow Certified Implementation Specialist