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Sales Support Specialist

3 months ago

Calgary, Alberta, Canada Lumenix Full time

Lumenix is a premier distributor in the commercial lighting sector, specializing in LED retrofitting solutions. Our mission is to illuminate spaces by comprehensively understanding our clients' requirements, demonstrating expertise in our offerings, and fostering a vibrant workplace culture. We prioritize exceptional customer service and a remarkable experience for all stakeholders, guided by our core values that highlight the significance of client partnerships, employee growth, and effective leadership throughout our organization.

Role Overview

As a Sales Support Specialist, you will play a crucial role in our operations. Our clients depend on us for immediate assistance, reaching out daily. To uphold our unparalleled service standards in the lighting sector, your objective will be to efficiently manage every client account, ensuring quality service and nurturing strong customer relationships. We seek an individual with a robust sales orientation who also appreciates engaging in operational tasks. Your in-depth knowledge of our products and services will empower you to provide valuable recommendations to clients, fostering trust and loyalty.

Key Responsibilities

· Address incoming inquiries via phone and in-person regarding Lumenix products

· Process sales orders through telephone interactions and email communications

· Assist with purchase order and back order management to facilitate operational processes

· Create a positive first impression for our customers by delivering an exceptional experience

· Collaborate with our seasoned sales team to enhance their pipeline and develop your own skills

· Maintain proactive engagement with new and existing leads through follow-ups, increasing interest in additional Lumenix products and services

· Manage office tasks, including administrative duties and organizing key events, as well as ordering supplies

Qualifications

· A charming, dynamic, and positive demeanor is essential

· Success in this role requires strong problem-solving abilities, attention to detail, and organizational skills

· A collaborative team player who can work independently while providing support

· A university degree or college diploma is preferred

· A proven track record with 2+ years in sales is necessary

· Experience in account management is advantageous

· Proficiency in CRM systems and Microsoft Office, particularly Word and Excel

Compensation Package

We offer a competitive base salary complemented by performance-based bonuses.

Lumenix is dedicated to creating an inclusive and accessible environment where all employees, volunteers, and clients feel valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve, ensuring every employee has the opportunity to reach their full potential.

If you require accommodation during the interview process, please inform us. All information regarding accommodations will be treated confidentially.

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