Sales and Customer Support Specialist
3 weeks ago
Direct Energy is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in supporting our sales team in delivering exceptional customer service and driving revenue growth.
Key Responsibilities- Collect and verify customer information, including Power and Natural Gas usage data.
- Ensure accurate deal structures for Power, Natural Gas, and other product offerings.
- Price and understand product offerings to prepare proposals and contracts, and assist in generating revenue.
- Maintain SLA productivity targets in managing deal set-ups and delivering RFPs on time.
- Generate and review contracts for various product offerings, and assist in contract renewal efforts.
- Adjudicate and approve credit for small customers via utility invoice review and internal pay history review.
- Meet with customers and channel partners as necessary to present pricing or post-sales account management.
- Act as a liaison between sales originators, customers, sales channels, and Operations departments to resolve customer issues.
- Provide expertise in CRM and pricing systems, and assist in executing process and system changes.
- Assist in developing Request for Proposal response packages.
- Produce ad-hoc customer reports.
- Research and resolve enrollment failures, and dropped customer accounts to minimize negative financial impact.
- Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy, and internal processes.
- Follow all Sales, Legal, and Contract Administration policies and procedures to avoid and minimize financial risk.
- Initiate and coordinate accurate and timely LDC enrollment paperwork.
- Open office environment.
- Sensory attention: Continual need to give concentrated attention where multiple stimuli are changing quickly and where 2 or more senses – hearing, seeing, touching, and tasking – must be used in coordination.
- Mental stress: Continuous occurrence of strong demand for results and multiple simultaneous demands requiring decisions.
- Travel minimal.
- Hybrid schedule.
- High School Diploma.
- 2 or more years experience in sales, marketing, or customer service.
- Knowledge of utility rules and requirements for retail energy suppliers.
- User capability with Microsoft Office products.
- Excellent analytical and problem-solving skills required.
- Bachelor's degree preferred; preferably in Business Management, Marketing, or a related field.
- Energy industry experience preferred.
- Knowledge of retail energy commodity products and pricing components preferred.
- Knowledge of the sales cycle preferred.
- Excellent analytical and problem-solving skills required.
- Excellent oral and written communication skills with a commitment to delivering superior customer service.
- Ability to work as part of a team in a fast-paced entrepreneurial team environment.
- Attention to detail and deadline orientation; Ability to navigate competing priorities.
- Resourcefulness and ability to work with limited supervision.
- Most of the time is spent sitting in a comfortable position and there is occasional opportunity to move about.
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