Customer Service Advocate

4 weeks ago

Montreal, Quebec, Canada Challenger Motor Freight Inc. Full time

Overview

Challenger Motor Freight Inc. operates a comprehensive network providing a variety of transportation solutions across North America. Our commitment is to deliver a full range of asset-based logistics services, including over-the-road transport, cross-border shipping, intermodal freight, drayage, transloading, warehousing, distribution, and last-mile delivery.

The role of a Client Relations Coordinator involves administrative support for sales personnel and enhancing customer satisfaction. Responsibilities include managing administrative duties, fostering positive customer interactions, and encouraging sales teams to achieve organizational sales objectives.

This position will be integrated within Challenger Motor Freight's operational framework, collaborating closely with the Customer Experience team and reporting to the regional Vice President of Sales and Business Solutions.

Required Skills

  • Up-to-date knowledge of industry standards and market trends.
  • Capability to perform under pressure and adhere to strict deadlines in a dynamic environment.
  • Strong sales insight coupled with exceptional customer service abilities.
  • Proficient problem-solving, organizational, and administrative competencies.
  • Outstanding leadership qualities and team-building skills.
  • Willingness to participate in off-site sales training sessions.
  • Ability to collaborate effectively within a team and demonstrate a high level of commitment.

Primary Responsibilities

  • Work alongside senior sales personnel to generate and maintain sales documentation.
  • Facilitate open communication with Sales Representatives to ensure timely order processing.
  • Enhance the overall customer experience by responding swiftly to inquiries.
  • Engage in sales training to gain a comprehensive understanding of the company’s offerings.
  • Assist senior management by providing customers with updates on delivery schedules and potential delays.
  • Organize the creation and distribution of materials and presentations to support the sales team in generating leads.
  • Keep organized sales records and report on monthly goal achievements to senior management.
  • Coordinate with various departments to effectively manage and document the onboarding process for new clients.

Qualifications

  • Bilingual proficiency in French and English is essential.
  • Expertise in the full Microsoft Office suite and Salesforce is mandatory.
  • A minimum of 2 years of experience in sales or administrative roles is preferred.
  • A Post-Secondary Diploma or Degree in Business or a related field is advantageous.
  • Strong analytical and problem-solving capabilities, along with flexibility in scheduling.

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