Technical Lead/System Architect, End User Technology Specialist

2 weeks ago

Ottawa, Ontario, Canada CBCRadio-Canada Full time

Job Summary:

CBC/Radio-Canada is seeking a highly skilled Technical Lead Analyst to play a pivotal role in transforming our end-user device management strategy. As a key member of our Technology & Infrastructure team, you will be responsible for designing and implementing new IT Operations solutions, reporting to the End-User Technology manager.

Key Responsibilities:

  • Architecture and Design: Lead the development of a comprehensive architecture for modern device management, focusing on Microsoft Autopilot and a seamless co-management model between SCCM and Intune. Design migration strategies for applications from SCCM to Intune and for GPO management to Intune policies. Ensure integration of new solutions, security practices, and compliance standards. Identify requirements and provide recommendations for technology improvements in support of initiatives that align with the business units' objectives.
  • Implementation and Migration: Oversee the implementation of Microsoft Autopilot, ensuring successful deployment and onboarding. Guide the migration of applications from SCCM to Intune, ensuring minimal disruption. Facilitate the transition of GPO management to Intune policies. Establish new compliance and configuration baselines in Intune. Troubleshoot complex technical issues and provide advanced support.
  • Documentation and Knowledge Transfer: Craft and maintain clear documentation detailing architecture, implementation plans, and migration procedures. Mentor and train team members on best practices for Autopilot, Intune, and co-management. Establish and maintain framework and governance processes to ensure sustainable implementation.
  • Strategic Leadership: Collaborate with IT teams, stakeholders, and vendors to ensure project alignment and success. Proactively identify and evaluate emerging technologies and trends within the modern device management landscape.

Requirements:

  • University degree, or college diploma, in the field of computer science or an equivalent combination of education and relevant experience
  • 7+ years' experience in a technical lead or systems architect role with a demonstrated focus on end-user technologies
  • Hands-on technical working experience with endpoint management solutions
  • Deep expertise in Microsoft Autopilot, Intune and SCCM
  • Expertise and knowledge of universal enterprise management solutions
  • Expertise and knowledge in identity management
  • Strong technical knowledge of Windows operating systems, macOS, Active Directory, Azure/Entra environment and Group Policy management
  • Strong technical knowledge of scripting languages (Powershell, Google Apps script)
  • Strong communication, collaboration, and leadership abilities
  • Excellent problem-solving, analytical, and troubleshooting skills
  • Ability to draft complex reports and presentations
  • Understanding of project management principles
  • Highly self-motivated, directed and ability to exercise sound judgment, work independently and take the initiative
  • Preferred: Bilingual (French/English)

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