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Technical Lead/System Architect, End User Technology Specialist

2 months ago


Ottawa, Ontario, Canada CBCRadio-Canada Full time

Job Summary:

CBC/Radio-Canada is seeking a highly skilled Technical Lead Analyst to play a pivotal role in transforming our end-user device management strategy. As a key member of our Technology & Infrastructure team, you will be responsible for designing and implementing new IT Operations solutions, reporting to the End-User Technology manager.

Key Responsibilities:

  • Lead the development of a comprehensive architecture for modern device management, focusing on Microsoft Autopilot and a seamless co-management model between SCCM and Intune.
  • Design migration strategies for applications from SCCM to Intune and for GPO management to Intune policies.
  • Ensure integration of new solutions, security practices, and compliance standards.
  • Identify requirements and provide recommendations for technology improvements in support of initiatives that align with the business units' objectives.
  • Oversee the implementation of Microsoft Autopilot, ensuring successful deployment and onboarding.
  • Guide the migration of applications from SCCM to Intune, ensuring minimal disruption.
  • Facilitate the transition of GPO management to Intune policies.
  • Establish new compliance and configuration baselines in Intune.
  • Troubleshoot complex technical issues and provide advanced support.
  • Craft and maintain clear documentation detailing architecture, implementation plans, and migration procedures.
  • Mentor and train team members on best practices for Autopilot, Intune, and co-management.
  • Establish and maintain framework and governance processes to ensure sustainable implementation.
  • Collaborate with IT teams, stakeholders, and vendors to ensure project alignment and success.
  • Proactively identify and evaluate emerging technologies and trends within the modern device management landscape.

Requirements:

  • University degree, or college diploma, in the field of computer science or an equivalent combination of education and relevant experience.
  • 7+ years' experience in a technical lead or systems architect role with a demonstrated focus on end-user technologies.
  • Hands-on technical working experience with endpoint management solutions.
  • Deep expertise in Microsoft Autopilot, Intune, and SCCM.
  • Expertise and knowledge of universal enterprise management solutions.
  • Expertise and knowledge in identity management.
  • Strong technical knowledge of Windows operating systems, macOS, Active Directory, Azure/Entra environment, and Group Policy management.
  • Strong technical knowledge of scripting languages (Powershell, Google Apps script).
  • Strong communication, collaboration, and leadership abilities.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Ability to draft complex reports and presentations.
  • Understanding of project management principles.
  • Highly self-motivated, directed, and ability to exercise sound judgment, work independently, and take the initiative.
  • Preferred: Bilingual (French/English).