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Customer Service Specialist
2 months ago
Unlock Your Potential with Intelcom - Dragonfly
About the Role
We are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom - Dragonfly. As a key member of our delivery operations, you will play a vital role in ensuring the smooth delivery of packages to our customers.
Key Responsibilities
- Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Package Delivery: Ensure the accurate and efficient delivery of packages to our customers, working closely with our delivery teams to resolve any issues that may arise.
- Logistics Coordination: Coordinate with our logistics teams to ensure the smooth flow of packages through our delivery network.
- Communication: Develop and maintain strong relationships with our customers, delivery teams, and logistics partners to ensure seamless communication and collaboration.
- Problem-Solving: Identify and resolve any issues that may arise during the delivery process, working closely with our teams to find solutions that meet our customers' needs.
What We Offer
As an Operations Customer Service Representative at Intelcom - Dragonfly, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and ensuring the smooth delivery of packages to our customers.
Requirements
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and able to prioritize tasks effectively.
Working with Us
At Intelcom - Dragonfly, we are committed to building a culture that values diversity, inclusion, and customer service. We are a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. We are passionate about delivering exceptional customer service and ensuring the smooth delivery of packages to our customers.
