Water Treatment Specialist
4 weeks ago
**About Us**
At Culligan of Canada, we are dedicated to providing high-quality water treatment solutions to residential and commercial customers. Our team is passionate about delivering exceptional customer service and ensuring that our customers have access to clean, safe drinking water.
**Job Description**
As a Water Treatment Specialist - Customer Service Representative, you will be the primary point of contact for our customers, responding to their inquiries and resolving any issues they may have. Your excellent communication skills and ability to multitask will enable you to handle a high volume of customer calls and emails, while also providing support to our sales team.
Responsibilities include:
* Responding to customer inquiries and resolving issues in a professional and timely manner
* Setting up deliveries and booking service calls
* Processing new contracts and creating customer accounts
* Printing and distributing service work orders and route tickets
* Promoting and up-selling products and services to customers
* Booking sales leads with the sales team
**Salary and Benefits**
We offer a competitive hourly base pay, as well as an employee referral bonus and annual performance review with potential pay increase. Our benefits package includes dental care, extended health care, life insurance, vision care, and an employee assistance program. We also offer paid time off and paid holidays.
**Skills and Qualifications**
To be successful in this role, you will need to have excellent interpersonal and phone communication skills, as well as the ability to multitask and work in a fast-paced environment. Previous customer service experience is a must, and intermediate computer knowledge is preferred.
**Training and Development**
We provide paid CSR training and paid Culligan training to ensure that you have the skills and knowledge you need to succeed in this role. We also offer direct career tracks, including office manager, sales representative, and management positions.
**Why Join Us?**
At Culligan of Canada, we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and committed to providing top-notch support to our customers, we want to hear from you.
**Estimated Salary:** $45,000 - $60,000 per year, depending on experience.
Note: The estimated salary range is based on industry standards and may vary depending on location and experience.
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