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Security Programs Manager

1 month ago

Vancouver, British Columbia, Canada Paladin Security Full time
Job Title: Security Programs Manager

Paladin Security is seeking a highly skilled and experienced Security Programs Manager to join our team. As a key member of our Contract Management Team, you will play a senior role in overseeing the portfolio and ensuring the delivery of high-quality security services to our clients.

Key Responsibilities:
  • Oversee and maintain daily site schedules for Permanent, Temporary, and Ad Hoc deployments
  • Ensure consistency of coverage by implementing mitigation strategies for any potential loss of coverage and ensures accuracy of the overall schedules for billing purposes
  • Perform field management duties, including critical incident response, quality assurance checks, performance management duties, equipment and fleet vehicle coordination, and training
  • Act as management representative of Paladin and address urgent operational matters in a professional manner
  • Administration of Tracktik device usage across multiple sites within the portfolio
  • Conduct risk assessment on permanent, ad hoc, and temporary sites within the portfolio to determine operational risks and staffing requirements on behalf of Paladin and the client
  • Ensure that all client work sites, where Paladin personnel are deployed, have up-to-date complete document packages, including Site Post Orders/Standard Operating Procedures, training checklists, and Occupational Health and Safety documents
  • Communicate appropriate information to Operations and/or the Field Managers to ensure that any time-sensitive Field Assignments and logistical support requests are completed as expediently as possible
  • Analyze staffing trends (HR needs), overtime, training hours, and upcoming vacancies to determine appropriate management actions to proactively maintain a sufficient head-count within the portfolio
  • Perform interviews and meet all new staff being considered for sites within the portfolio
  • Provide motivational and disciplinary discussions with staff
  • Respond to communications from clients or staff in a timely manner
  • Conduct performance evaluations of staff on an as-needed basis, and in accordance with company policies
  • Ensure that there are adequate numbers of trained security staff to meet all of Paladin's contractual obligations within the portfolio of business
  • Monitor Incident Reports and take appropriate action
  • Remain on-call as an after-hours resource for emergencies
  • Report regularly to the CSM on matters of company or client interest or significant events
  • Ensure that all services in the portfolio are delivered in accordance with the client's wishes and best interests, and in accordance with Paladin's Code of Ethics
  • Perform other duties as needed to assist with corporate and/or branch needs
Requirements:
  • Minimum of 2 years experience in a managerial capacity, in a related industry
  • Prior experience and/or education in Incident Command System is preferred
  • Valid Class BC 5 Driver's License and a vehicle that will be used for work purposes
  • Ability to obtain Enhanced Reliability Check through local police
  • Able to work afternoons and weekends regularly, and be flexible to adjustments to schedule based on operational needs
  • Effective communication, both in writing and verbally, including delivering presentations to groups
  • Ability to navigate and work in complex environments
  • Working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy
  • Willingness to join and participate in industry professional associations and have a desire to learn through professional certification processes
  • Post-secondary education in security management, criminology, or related discipline would be an asset
  • Ability to lead, plan, organize, delegate, and problem-solve
  • Computer proficiency in Microsoft Word, Excel, PowerPoint
  • Professionalism and effective people management skills
  • Physical ability to perform the duties of the position, which may include walking and/or standing for long periods