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Client Engagement Specialist

3 months ago

Montreal, Quebec, Canada Tesco Ireland Full time

Requisition ID: 204013

Become a vital part of a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing culture.

About The Role

As a Customer Experience Associate, you embody the essence and spirit of our branches. At Tesco Ireland, our customers are our top priority, and we strive to assist them in reaching their financial aspirations.

Our Customer Experience Associates are relationship-focused and engage with customers in a meaningful manner. As a key member of the retail network, your primary objective is to deliver outstanding service throughout the customer journey by:

  • Proactively identifying customer needs and attentively listening to their requests
  • Handling daily transactions efficiently
  • Fostering strong, long-lasting relationships
  • Contributing to branch goals by recognizing and acting on straightforward sales opportunities
  • Being a digital expert and sharing your knowledge by guiding clients through our mobile banking applications and helping them manage their banking needs effectively
Is this role right for you? In this role you will:
  • Establish robust customer relationships and provide exceptional service
  • Identify and address customer needs
  • Simplify complex concepts for better understanding
  • Thrive in a performance-driven environment while positively contributing to a collaborative team atmosphere
  • Exhibit a strong desire to learn and a commitment to success
Skills

Do you possess the skills necessary to excel in this role? – We would be delighted to work with you if you:
  • Have demonstrated customer service expertise through previous employment or community involvement
  • Are eager to assist in a professional, friendly, and efficient manner
  • Can work a flexible schedule
  • Are comfortable in straightforward sales scenarios
  • Possess strong technical skills and the ability to promote digital and self-service banking options to our customers
What's in it for you?
  • The chance to be part of a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A fulfilling career path with various opportunities for professional growth
  • Internal training to support your career advancement and skill enhancement
  • An organization dedicated to making a positive impact in our communities – for you and our customers
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement and internal training for your growth and development.
  • A competitive compensation and benefits package

At Tesco Ireland, we value the unique skills and experiences that each individual brings to our organization and are committed to fostering an inclusive and accessible environment for everyone.