Customer Service Lead

7 days ago


New Glasgow, Nova Scotia, Canada Circle K Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Lead to join our team at Circle K. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities:

  • Assist the store manager and assistant manager with administrative tasks, ensuring seamless store operations.
  • Greet customers, run the cash register, and make purchase suggestions to enhance the customer experience.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, adhering to high standards of appearance and customer service.
  • Interact with customers daily, providing fast and friendly service, and resolving any issues that may arise.
  • Participate in daily tasks, such as restocking shelves, processing transactions, and maintaining store displays.

Requirements:

  • Excellent customer service skills, with a focus on building strong relationships with customers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong communication and teamwork skills, with a willingness to collaborate with colleagues to achieve store goals.
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

What We Offer:

  • A competitive hourly rate and opportunities for career advancement.
  • A fun and dynamic work environment, with a focus on teamwork and customer satisfaction.
  • Access to employee discounts and benefits, including medical, vision, and dental insurance.
  • Opportunities for professional growth and development, with training and support to help you succeed.

About Circle K:

Circle K is a leading convenience store chain, committed to providing exceptional customer service and a welcoming shopping experience. We value diversity and inclusion, and strive to create a safe and accessible work environment for all employees.



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