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Regional Field Service Manager

2 months ago


Vancouver, British Columbia, Canada Glory Global Solutions Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Glory Global Solutions. As a key member of our operations team, you will be responsible for managing a team of field service technicians, ensuring excellent customer service, and driving business growth.

Key Responsibilities:
  • Team Management: Lead and manage a team of field service technicians, providing guidance, support, and coaching to ensure they have the skills and resources needed to succeed.
  • Customer Service: Ensure that customer service levels are met or exceeded, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Business Growth: Develop and implement strategies to grow the field service business, identifying new opportunities and implementing plans to increase revenue and profitability.
  • Operations Management: Oversee the day-to-day operations of the field service team, ensuring that all tasks are completed efficiently and effectively.
  • Reporting and Analysis: Provide regular reports and analysis to management on team performance, customer satisfaction, and business growth.
Requirements:
  • Experience: 3+ years of experience in field service management, preferably in the electro-mechanical equipment services industry.
  • Leadership: Proven leadership skills, with the ability to motivate and inspire a team to achieve excellent results.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management.
  • Technical: Basic understanding of technical documents and the ability to learn and understand technical concepts.
  • Travel: Ability to travel up to 50% of the time, with occasional overnight stays.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.