Virtual Care Coordinator

3 weeks ago

Montreal, Quebec, Canada KixCare - Virtual Care For Kids Full time

About the Role:

KixCare - Virtual Care For Kids is seeking a highly skilled and experienced Virtual Care Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring that our patients and providers have a seamless and exceptional healthcare experience.

Key Responsibilities:

  • Care Coordination: Schedule incoming appointments, confirm patient demographics and contact information, validate health cards, process and confirm private payments (as applicable), load and manage provider schedules, manage inbound and outbound referrals, submit provincial billing items.
  • Platform Development: Optimize clinical workflows for providers, identify potential improvements for patient experience, collect and report on user feedback.
  • Patient and Provider Support: Monitor patient and provider support lines to answer technical- and support-related questions in a professional, timely and friendly manner.
  • General Duties: Develop, maintain and execute on our standard operating procedure (SOP) documents outlining your day-to-day responsibilities. Organize daily hand-off reports to those working the next shift. Keep patient and provider information confidential at all times.

Qualifications:

  • 3+ years of experience working in medical office administration
  • Exceptional communication and written communication skills
  • Exceptional attention to detail, and organizational skills
  • Ability to work independently and take initiative
  • Ability to have a flexible schedule (day, evening, weekends on rotation)
  • Intermediate understanding of Microsoft Office programs, including Outlook, Word, PowerPoint, and Excel
  • Minimum high school diploma; college diploma or other post-secondary credential preferred with training in medical administration a strong asset
  • Perfectly fluent in English and French
  • Nice to Have: Experience with TELUS EMR systems, virtual patient care/telemedicine platforms, understanding of government billing (e.g., RAMQ/OHIP) and private payment processors (e.g., Stripe/Credit Card processing)

About KixCare:

KixCare is committed to inclusivity and diversity and is proud to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, age, ethnicity, gender, religion, sexual orientation, gender identity, gender expression, disability, or economic status.

Work Remotely: Yes

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