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Product Customization Specialist
2 months ago
Overview of the Role: Product Customization Specialist
As a Product Customization Specialist, your primary responsibility will be to assist clients in tailoring products to align with insurer specifications and organizational standards, ensuring adherence to compliance protocols. You will facilitate teams in selecting features based on their preferences, thereby enhancing satisfaction for both customers and colleagues through personalized offerings.
Key Responsibilities
- Support clients in the customization and configuration of products to meet insurer's Underwriting Authority (DUA) and compliance standards.
- Ensure that products adhere to company guidelines while enabling teams to choose features, options, or specifications according to their needs.
- Collaborate with various teams to comprehend specific requirements and preferences, aiming to deliver a tailored experience to both customers and colleagues.
- Implement configurations that comply with regulatory standards and internal policies.
- Empower teams to select from a diverse range of features, options, and specifications to customize products to individual requirements.
- Enhance satisfaction among customers and colleagues by providing personalized product configurations.
- Strive for a seamless and user-friendly customization process that meets compliance requirements and business objectives.
- Offer support and guidance to clients throughout the customization and configuration journey.
- Continuously gather user feedback to refine product configurations and elevate overall satisfaction.
- Stay updated on industry regulations and best practices to ensure configurations remain compliant and current.
Ideal Candidate Profile
- Demonstrated experience in a comparable role.
- Bachelor's degree in Computer Science, Software Engineering, or a related discipline.
- Proficient knowledge of the PowerApps suite.
- Familiarity with MS Office suite (Excel, Outlook, and Word).
- Bilingual with strong verbal and written communication skills in both French and English.
- Strong analytical and problem-solving capabilities.
- Dedication to providing a positive experience for customers and colleagues through attentive support and tailored solutions.
- Effective time management and organizational abilities.
About BFL Canada
Established in 1987, BFL CANADA is a premier risk management, insurance brokerage, and employee benefits consulting firm in North America, owned and operated by its employees. Our workforce consists of 1300 professionals across 26 offices nationwide, empowered to express creativity, leadership, and entrepreneurship.
Commitment to Diversity
BFL CANADA is dedicated to fostering a diverse, equitable, inclusive, and accessible environment for all. The variety of talents within our team promotes innovation and creativity through diverse backgrounds and unique perspectives. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Employment offers at BFL CANADA are contingent upon satisfactory background verification.
The use of the male gender in this context is generic and solely for the purpose of avoiding verbosity in the text.
