Resolution Specialist

3 weeks ago

Old Toronto, Ontario, Canada Human Resources Department at Spear Physical Therapy Full time
About the Role

We are seeking a highly skilled Resolution Specialist to join our team. As a key member of our collections team, you will be responsible for ensuring all arrears are dealt with in a timely and efficient manner.

Key Responsibilities
  • Investigate and resolve delinquent accounts in assigned portfolio
  • Collect and administer portfolio, minimizing exposure to monetary losses or damage to investors and corporate image
  • Assist clients in budgeting and planning to correct existing and avoid future delinquency
  • Assess and collect fees, review bankruptcy and consumer proposals, and file proof of claim when required
  • Collect common expenses, strata liens, tax, and utility arrears, and set up arrears settlement payments
  • Process new PAC information, provide credit ratings, and mortgage verifications
  • Collect deficiency balances on discharged mortgages, and adhere to policies/procedures to ensure AML requirements are met, when applicable
Requirements
  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving skills
  • Team player who also works well independently
  • Able to meet deadlines, competency in MS Office, and capacity to learn new technologies/systems
  • Shift work will be required, and bilingualism (French, English) is required for interactions with English-speaking customers or partners
Working Environment and Physical Demands
  • Periods of high volume with tight timelines
  • Long periods of stationary position/sitting, prolonged periods of repetitive movement, and long periods of time in viewing a computer screen
  • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program

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