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Accounts Receivable Specialist
3 months ago
Position Overview
The City of Mississauga is seeking a dedicated professional to join our Collections team as a Collections Coordinator. This pivotal role involves managing the collection of various City Accounts Receivables, including Provincial Offence Act fines, Property Taxes, and the Municipal Accommodation Tax.
Key Responsibilities- Process and monitor incoming payments;
- Conduct monthly reconciliations across different departments;
- Identify overdue accounts and implement appropriate collection strategies;
- Prepare detailed analyses to track and report on account statuses;
- Serve as a liaison for key stakeholders;
- Deliver exceptional customer service by addressing inquiries from both internal and external clients;
- Draft and send all necessary correspondence;
- Regularly update and maintain account information;
- Calculate and apply penalty and interest charges to property tax accounts as necessary;
- Facilitate payment arrangements with clients who have outstanding balances;
- Collaborate with Legal Services to resolve collection issues and initiate legal proceedings when required;
- Establish an annual audit framework and oversee external auditors during the audit process;
- Manage the appeals process and oversee write-offs;
- Perform additional duties as assigned.
- Completion of a post-secondary degree or diploma in finance, accounting, business, public administration, or a related discipline;
- A minimum of four years of relevant experience in customer service, credit, and collections;
- Experience in municipal taxation, provincial fines, accounts receivable, or bankruptcy is advantageous;
- Completion of the Municipal Tax Administration Program is a plus;
- Thorough understanding of relevant legislation, procedures, by-laws, and policies, including the Municipal Act and Provincial Offence Act;
- Outstanding verbal and written communication skills, with the ability to handle sensitive matters with professionalism;
- Excellent interpersonal and negotiation skills, emphasizing customer service;
- Strong analytical, research, and report writing capabilities;
- Proficient in computer applications, particularly SharePoint, Excel, Word, Outlook, and WebEx;
- Familiarity with SAP, TXM Tax Manager, INFOR, CAMS, ICON, Crystal, and Municipal Connect is beneficial;
- Demonstrated organizational and time management skills to meet deadlines and work effectively under pressure;
- Flexibility in duties and working hours is essential;
- Able to manage multiple responsibilities simultaneously.
Work Environment: This position operates in a hybrid work setting, requiring regular attendance at City Hall.
Compensation: The hourly rate is $67, with an annual salary of $89,424.00. The standard workweek consists of 35 hours.
Commitment to Diversity: The City of Mississauga is dedicated to fostering a workplace that values equity, diversity, and inclusion, reflecting the communities we serve. We strive to attract, retain, and support diverse talent throughout the employee lifecycle.
Accessibility Commitment: The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for individuals with disabilities. We will provide accommodations throughout the recruitment process to ensure equal participation.
