Client Services Representative

4 weeks ago

Toronto, Ontario, Canada Questrade Financial Group Full time
Job Title: Client Services Specialist

At Questrade Financial Group, we are seeking a highly skilled and customer-focused Client Services Specialist to join our team. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Manage client interactions from initial contact to resolution, ensuring timely and effective resolution of client issues.
  • Provide technical support to clients on Questrade's various trading software platforms.
  • Present value-added solutions to clients, exploring opportunities relevant to their needs.
  • Resolve client problems in a professional manner, escalating issues as required.
  • Stay up-to-date on Questrade's products, services, programs, policies, and procedures.
Requirements:
  • Post-secondary degree or diploma in a related field.
  • Flexibility to work rotating 8-hour shifts, including evenings and weekends.
  • Canadian Securities Course (CSC) certification is an asset.
What We Offer:
  • Competitive compensation and benefits packages.
  • Hybrid and flexible work arrangements.
  • Career growth and development opportunities.
  • Opportunities to contribute to community causes.
  • A diverse and inclusive work environment.

We are committed to fostering a workplace that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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