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Restaurant Operations Manager

2 months ago

Oshawa, Ontario, Canada Little Caesars Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Little Caesars. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Operations Management
    • Determine the type of services to be offered and implement operational procedures to ensure efficient and effective service delivery.
    • Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
    • Conduct performance reviews to evaluate team members' performance and provide feedback for improvement.
    • Cost products and services to ensure optimal profitability and efficiency.
    • Organize and maintain inventory to prevent stockouts and overstocking.
    • Ensure health and safety regulations are followed to maintain a safe working environment.
    • Negotiate arrangements with suppliers for food and other supplies to secure the best possible deals.
    • Participate in marketing plans and implementation to promote our brand and increase sales.
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Plan, organize, direct, control, and evaluate daily operations to ensure smooth and efficient service delivery.
  • Supervision
    • Supervise a team of 5-10 employees to ensure they are working efficiently and effectively.
  • Work Conditions and Physical Capabilities
    • Work in a fast-paced environment with a high level of physical activity.
    • Stand for extended periods and perform tasks that require a combination of sitting, standing, and walking.
    • Work overtime as required to meet business needs.
  • Personal Suitability
    • Demonstrate accuracy and attention to detail in all aspects of the job.
    • Provide excellent oral and written communication skills to effectively interact with team members and customers.
    • Be flexible and adaptable to changing business needs.
    • Be organized and reliable in all aspects of the job.
    • Be a team player and demonstrate a positive attitude towards teamwork and collaboration.
  • Experience
    • Have at least 1 year of experience in a similar role or in a related field.
  • Support for Newcomers and Refugees
    • Assist with immediate settlement needs of newcomers and/or refugees, such as housing, transportation, and storage.
    • Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster.
    • Support newcomers and/or refugees with foreign credential recognition.