Restaurant Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at A&W Restaurant. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our business goals.
Key Responsibilities:- Budgeting and Cost Control: Develop and manage budgets to determine the cost of food, ingredients, alcohol, kitchen and cleaning supplies, and monitor revenues to determine labor costs.
- Staff Performance and Development: Monitor and evaluate staff performance, provide training and coaching to improve skills and productivity, and set staff work schedules to ensure adequate coverage.
- Operations and Logistics: Plan and organize daily operations, including inventory management, ordering supplies, and maintaining a clean and safe working environment.
- Customer Service: Ensure that all customers receive exceptional service, respond to customer complaints, and resolve issues in a timely and professional manner.
- Negotiations and Partnerships: Negotiate with clients for catering or use of facilities, and develop relationships with suppliers to ensure the best possible deals.
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a restaurant management role
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and make decisions quickly
- Knowledge of restaurant operations, including inventory management and cost control
Working Conditions:
- Permanent position
- 30 to 40 hours per week
- English language required
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