Senior Product Manager

1 month ago

Sudbury, Ontario, Canada Komatsu Full time
Job Overview

As a Senior Product Manager at Komatsu, you will be responsible for developing and executing strategic marketing plans for the Underground Hardrock product lines. This includes driving sales and service revenue and market share, as well as working with the sales team to ensure the highest possible level of customer satisfaction.

Key Responsibilities

  • Develop and execute strategic marketing plans for the Underground Hardrock product lines, with a focus on Drills, Bolters, Rockdrills, and Retrofits.
  • Liaise with technical product support, engineering personnel, Account Managers, and third-party dealers to ensure effective product development and sales.
  • Advise on technical issues, potential solutions, or product enhancements to mitigate negative impact.
  • Maintain and grow relationships with existing and greenfield customers, as well as EPCM's.
  • Sustain and grow OE and Service revenue and market share.
  • Work with the sales team to ensure the highest possible level of customer satisfaction.
  • Develop and present technical and commercial proposals to existing and prospective customers.
  • Become a recognized industry expert by participating in the development of white papers and speaking opportunities.
  • Develop and execute strategic marketing plans for Underground products, drive the sales and service function from beginning to end.
  • Conduct market research, competitive intelligence efforts, and lead cross-functional teams to develop the product sales strategy and ensure market-driven product direction is achieved.
  • Presentation of new product line developments to existing and new customers.
  • Set and support the direction for new product development initiatives from project launch to commercialization throughout North America.
  • Conduct audits and undertake on-site condition assessments of products.
  • Understand and anticipate the differing personalities of customers and ability to adapt to those customers.


Qualifications/Requirements

  • Trade or engineering qualification, or extensive prior product and technical training within a similar role; credible knowledge (through work experience and training) of heavy equipment maintenance.
  • Must be able to work with minimal supervision.
  • 5+ years in underground mining, with product and solution sales and commercial experience.
  • Full understanding of Site Safety and Environmental protocols.
  • Demonstrated customer management experience.
  • Demonstrated experience in preparing and presenting proposals, and RFQ management.
  • Project co-ordination experience and ability to conceptualize and plan a scope of work.
  • Must have excellent communication and public speaking skills.
  • Computer literacy in Microsoft Office suite (Salesforce knowledge an advantage).
  • Technical competence related to the operation and maintenance of heavy equipment is vital.

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