Service Advisor
2 months ago
As a key member of our team, the Service Advisor will play a vital role in providing exceptional customer service and sales support in our automotive service department.
Key Responsibilities:
- Sell recommended and required vehicle repair/maintenance services to customers
- Act as a liaison between customers and automotive service technicians to ensure seamless communication and service delivery
- Explain the nature of vehicle maintenance and costs to customers in a clear and concise manner
- Advise customers on how to properly maintain their vehicles and stress the importance of regular maintenance
- Schedule appointments and contact customers with vehicle repair status updates and follow-ups
- Prepare accurate repair orders and invoices
Requirements:
- 1-3 years of experience in sales and customer handling, preferably in an automotive or dealership environment
- Secondary School diploma or equivalent experience
- Proficiency in working with ERP systems (e.g. CDK/Reynolds) and Customer Relationship Management Systems
- Ability to sell vehicle maintenance services
- Ability to adapt to a fast-paced environment and meet deadlines
- Strong communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to maintain confidentiality and professionalism
- Ability to work independently with minimal supervision
- Self-motivated and driven with a passion for delivering exceptional customer service
About Us:
Zanchin Automotive Group is a leading network of dealerships that values people, enthusiasm, and performance. We offer a competitive compensation package, enhanced benefits, and opportunities for career advancement.
Our team is committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported.
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