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Regional Policy Coordinator

2 months ago

Montreal, Quebec, Canada Export Development Canada Full time
About the Role

Export Development Canada is seeking a highly skilled Regional Policy Coordinator to join our team. As a key member of our Credit Insurance Underwriting group, you will play a vital role in facilitating international trade by helping our customers protect themselves against the risk of non-payment from foreign companies.

Key Responsibilities
  • Assist in the delivery of insurance solutions provided by the Credit Insurance group
  • Work closely with underwriters and collaborate with all channels (banks, brokers, partnerships, digital) as required in support of acquiring new business and growing premium
  • Maximize the retention of existing business and conversion rate of new offers while remaining compliant with processes and guidelines and while minimizing claims
  • Leverage systems, including continuous improvement and capacity management, to create capacity to support growth and execution of key priorities
  • Produce team reports and broker reports on a regular basis
  • Work at optimizing program underwriting, review and credit SLAs
  • Share capacity openly
  • Review, vet and populate credit insurance applications in the corporate system of record for the transaction to be ready for underwriting
  • Prepare transactions within specified parameters, policies and guidelines
  • Manage data in customer management system and support data quality management (including quarterly DQ reports); act as Superuser – ensuring excellent data integrity and overall data governance is met
  • Support lead development, nurturing efforts and post-transaction activities (including Relationship Manager-Broker introductions)
  • Ensure that communications with intermediaries are properly archived and that all relevant information is documented (including actions taken, recommendations submitted for review, follow-up steps, etc.)
  • Follow up directly with partners and stakeholders on requirements pertaining to documents
  • Provide information to EDC's stakeholders (credit approval listing, claims history, net claim premium, policy documents, etc.) while constantly adhering to processes to avoid confidential information breaches
  • Actively identify opportunities or initiatives to improve internal processes to ensure optimal and value-added service to customers
Requirements
  • Completion of secondary school
  • Minimum of 1-3 years of experience in an administrative field with exceptional customer service
  • Strong knowledge in the operation of computer applications (e.g. Word, Excel, Outlook/Edge and other related programs) and ability to work with computer-based applications
  • Strong written and spoken communication skills in English and French
Assets
  • Undergraduate University degree or College degree
  • Knowledge of Underwriting and Credit Insurance processes
  • Experience in managing customer relations
  • Experience in a corporate or financial service setting