Bilingual Nurse Case Manager

7 days ago

Montreal, Quebec, Canada McKesson Full time
Job Title: Bilingual Nurse Case Manager

McKesson is a leading healthcare company that delivers innovative solutions to improve patient care and outcomes. We are seeking a highly skilled Bilingual Nurse Case Manager to join our team.

Job Summary:

The Bilingual Nurse Case Manager will play a critical role in supporting patients within our patient assistance program. This includes managing all aspects of program support for assigned physicians or centers, ensuring patients have easy access to the support program and access to their drug therapy.

Key Responsibilities:
  • Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
  • Process data entry activities of pertinent information received at different points of contact during the delivery of program services
  • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
  • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management
  • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
  • Telephone support in a live inbound/outbound call center (including maintenance calls and adherence support both inbound and outbound as needed)
  • Understand the patient's healthcare plan and provide opportunity for the patient to access support beyond program medication
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; assist with alternative funding searches when needed
  • Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients
  • Identify and report AE's to health Canada, Med Info and enter source system and third-party systems
Requirements:
  • Motivated, personable and agile personality with experience in stakeholder management and patient care
  • 5-7 years of case/patient management experience /health service experience
  • Demonstrated interpersonal skills with a winning customer service attitude and professional phone etiquette
  • Strong communication skills (written and verbal) Bilingualism (E/F) is an asset
  • Extensive knowledge of the MS therapeutic area is an asset
  • Flexibility to travel across North America (approx. 30% travel depending on site assignment)
  • Ability to flex with working hours
What We Offer:

McKesson is proud to offer a competitive compensation package, including a base pay range, annual bonus, and long-term incentive opportunities. We are committed to a diverse and inclusive environment and are an equal opportunity employer.

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