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Account Director

2 months ago

Toronto, Ontario, Canada GardaWorld Full time
Account Manager Role

This position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding complement, and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience.

Key Responsibilities
  • Oversee the day-to-day operation of assigned clients, ensuring operational excellence, profitability, and continuous improvement.
  • Directly manage team of Account Directors, Supervisors, and guard team, focusing on client retention, growth of new accounts, and value selling other GardaWorld offerings.
  • Collaborate with the support office to ensure seamless communication and operational efficiency, working towards 24/7 coverage.
  • Coach and mentor onsite personnel, promoting a positive work environment and team atmosphere to achieve desired results.
  • Develop and implement strategies to meet and exceed client and business expectations, driving growth and profitability.
  • Manage staffing levels and recruitment, ensuring accurate and timely invoicing in collaboration with Pay and Bill.
  • Work closely with Business Development to achieve growth objectives and drive sales.
  • Monitor and analyze key performance indicators (KPIs), such as Opens, Sub Usage, and Overtime, to ensure alignment with business targets.
Requirements
  • Strong communication and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Entrepreneurial mindset, with a self-starter approach to problem-solving and decision-making.
  • Ability to speak in public settings and present to colleagues and clients, with strong coaching and mentoring skills.
  • Proven ability to work in a fast-paced environment, with strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office 365, with the ability to use computer skills efficiently.