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Healthcare Support Specialist
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Patient Services Manager
2 months ago
We are seeking a highly skilled and experienced Patient Services Manager to join our team at Home and Community Care Support Services. As a key member of our leadership team, you will be responsible for managing the delivery and access to coordinated, quality community health care services.
Key Responsibilities- Manage the delivery and/or access to coordinated, quality community health care services.
- Act as the primary contact for patient/family complaints or concerns on issues not resolved by Care Coordinator or team member.
- Participate, support and/or lead in planning, implementing, managing, and evaluating patient service delivery programs.
- Monitor and review caseload statistics and indicators for assigned portfolio and team.
- Oversee the utilization of purchased patient services for the organization.
- University degree preferred in Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work.
- Holds a current unrestricted registration as a member of the associated College.
- 5 years progressively responsible experience in health care.
- Management experience in a unionized environment with direct experience with change management preferred.
- Expertise in patient service best practices and efficient process flow.
- Strong planning and organizing skills.
- Ability to use MS Office applications.
- Analyzes information from information systems, service providers, patient reports, staff feedback and industry trends to formulate recommendations and provide input to planning processes for future programs.
- Manages multiple priorities as circumstances and information change frequently.
- Effective communication skills to maintain a range of contacts with health professionals, service providers, regulatory colleges, educational institutions and other organizations within the community.
- Strong collaboration skills to participate on projects and committees with colleagues across Home and Community Care Support Services or local community agencies.
- Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings.
- Ability to deal constructively with a variety of difficult situations, discuss sensitive information and persuade others to follow a recommended course of action.
- Experience working with diverse patient groups in community settings.
- Experience managing in a unionized healthcare and community care environment is an asset.
- Knowledge of services provided by Home and Community Care Support Services.
- Experience with LEAN principles.
- Experience in project management.
- Ability to speak French or another second language.
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world class defined benefit pension plan.
