Regional Manager of Resident Care and Guest Services
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Regional Manager of Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing leadership and support to our community care teams to champion, drive quality, accountability, and innovation for care and wellness program implementation.
Key Responsibilities:
- Implement all company clinical and regulatory strategic goals, including new and revised company systems, policies, and procedures, and programs.
- Plan and oversee the strategic development of care planning and care service delivery of resident care by assessing, planning, developing, and facilitating the implementation of sound performance improvement initiatives to ensure the health and care needs of residents are met and exceeded.
- Provide consistent and effective updates to the Health and Wellness Manager, Memory Care Managers, General Managers, the Senior Leadership team, and Director of Care Services for all assigned responsibilities.
- Assist and support the Health and Wellness Managers, Memory Care Managers, General Managers, Senior Operations teams, and Director of Care Services with company initiatives related to regulatory compliance and resident health initiatives.
- Develop and maintain strong communication with relevant community stakeholders, including Provincial Ministry of Health, Public Health, Seasons' pharmacy partner, and community hospitals/healthcare providers.
- Collaborate on clinically oriented census development opportunities and expense reduction opportunities in conjunction with the regional operating teams.
- Monitor and encourage achievement of goals and objectives consistent with established company philosophy and standards of practice.
- Conduct focused clinical compliance audits as assigned and monitor clinical and departmental audits and outcomes and ensure the development of effective Plans of Action.
- Regularly and consistently review clinical performance trends and indicators to identify trends and provide necessary clinical leadership to address and proactively influence all unfavorable trends and outcomes in collaboration with the Senior Operations Team and Director of Care Services.
- Agree to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents' protected health information. Participate in (or conduct) company-sponsored training to safeguard against improper use and disclosure of such information.
- Act in compliance with provincial, regulatory, and professional standards and guidelines.
- Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and guests.
- Meet routinely with the Regional Vice President and Director of Care Services to ensure the team is informed, aligned, coordinated, and collaborative in addressing opportunities and challenges.
- Provide risk management-related staff training programs.
Qualifications:
We are looking for a candidate with:
- A Registered Practical Nurse (RPN) or Registered Nurse (RN) license in good standing with the College of Nurses in Ontario.
- 3-5 years of experience in a Senior Leadership role within the Seniors Housing, Retirement, or Healthcare Industry.
- Extensive working experience with EHR-PCC Point Click Care and eMAR.
- Knowledge of the provincial and local healthcare system.
- Expertise in implementing a community-based model of care strategy and achieving results for residents and caregivers.
- Familiarity with various levels of independent and assisted living in senior healthcare operations, understanding of system-level and patient-level palliative care gaps in current state.
- Experience in strategic planning, human resources, program, and fiscal resource planning, and proficiency in operational administration.
- Demonstrated knowledge of financial management is an asset.
- A dynamic leadership style and the ability to work both independently and as a team member.
- Exceptional inter-personal skills and proven ability to build, enhance, and maintain strategic relations with community and acute care organizations, diverse health service providers, and their senior management teams and other stakeholders within the healthcare system.
- Excellent written and verbal communication skills, including the ability to create and deliver effective presentations at conferences, meetings, and workshops.
- Ability to conduct compliance audits, prepare abstracts, proposals, reports, letters, and make appropriate recommendations and action plans.
Special Requirements:
Frequent travel may be required to fulfill the requirements of the position; active G Driver's license with clear driver's abstract.
Why Should You Apply?
- Have the opportunity to work for a Certified Great Place to Work.
- Professional Development/growth and advancement opportunities.
- Solid support and training from management and team members, including cross-training with team members.
- Culture that fosters the support of the team member as an individual, as well as a professional.
- Employee discounts, Referral bonuses, Health and Dental benefits, and more.
- Team socials, committees, and group events.
Seasons Retirement Communities is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Season's Accessibility Policy, a request for accommodation will be accepted as part of Season's hiring process.
We thank all applicants for their interest. However, only those selected for further consideration will be contacted.
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager of Resident Care and Guest ServicesJob Summary:We are seeking a highly skilled and experienced Regional Manager of Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager of Resident Care and Guest ServicesJob Summary:We are seeking a highly skilled and experienced Regional Manager of Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager, Resident Care and Guest ServicesJob Summary:Seasons Retirement Communities is seeking a highly skilled and experienced Regional Manager to lead our Resident Care and Guest Services team. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care teams,...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager of Resident Care and Guest ServicesJob Summary:We are seeking a highly skilled and experienced Regional Manager of Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing leadership and support to our community care teams to...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager of Resident Care and Guest ServicesJob Summary:We are seeking a highly skilled and experienced Regional Manager of Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing leadership and support to our community care teams to...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeAbout the RoleWe are seeking a highly skilled and experienced Regional Manager, Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic leadership and support to our community care teams to drive quality, accountability, and innovation in care...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager, Resident Care and Guest ServicesAbout the Role:We are seeking a highly skilled and experienced Regional Manager to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care teams, ensuring the delivery of...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager, Resident Care and Guest ServicesAbout the Role:We are seeking a highly skilled and experienced Regional Manager to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care teams, ensuring the delivery of...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager, Resident Care and Guest ServicesAbout the Role:We are seeking a highly skilled and experienced Regional Manager to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care teams, ensuring the delivery of...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Title: Regional Manager, Resident Care and Guest ServicesAbout the Role:We are seeking a highly skilled and experienced Regional Manager to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic direction and support to our community care teams, ensuring the delivery of...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeAbout the Role:We are seeking a highly skilled and experienced Regional Manager of Health and Wellness to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing leadership and support to our community care teams, championing quality, accountability, and innovation in care and wellness...
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