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Senior Manager AI Technology Delivery

2 months ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description

Job Summary

We are seeking a highly skilled Senior Manager AI Technology Delivery to lead and manage the end-to-end delivery of AI technology solutions or services for key business lines, portfolio, assigned segment, or enterprise area.

Key Accountabilities

Customer

  • Lead and manage the delivery of AI technology solutions or services for key business lines, portfolio, assigned segment, or enterprise area.
  • Oversee AI project delivery for the applications within their scope, commissioning projects to be executed by assigned Project Managers.
  • Act as an integrator of AI solutions; provide a flexible approach by offering and negotiating options with clients that ensure the appropriate balance between service levels, cost, and risk.
  • Communicate business vision/goals and portfolio priorities to team members.
  • Develop impact assessments related to LOB landscape changes/revisions/additions and manage the integrated AI portfolio delivery schedule.
  • Monitor and manage Capacity Forecasting process compliance among AI Technology Project Managers.
  • Work closely with IT leadership to ensure ongoing focus on reusability, scalability, and enterprise-wide AI solutions to maximize returns on the suite of products.
  • Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams/business partners/stakeholders.

Shareholder

  • Measure and monitor progress at clearly defined points in the process for all ongoing AI projects within the portfolio to ensure projects are delivered on time, within budget, and meet or exceed expectations.
  • Assess work plans and schedule impacts across the AI portfolio; identify key schedule issues for reporting, escalating further as necessary.
  • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines.
  • Track major project deliverables; communicate updates; support initiatives intended at reducing time-to-market and containing costs.
  • Ensure operational, reputational, and intellectual risks are understood; provide advice towards minimizing risk and escalate where appropriate.
  • Maintain proficient knowledge of the competition, customer/industry trends, and AI technology innovation; identify opportunities for research and suggest solutions as appropriate.
  • Maintain a high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels through effective service level management practices/agreements.
  • Keep informed of AI technology solutions initiatives and IT direction across the organization to provide strong support to the businesses.
  • Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing AI projects.
  • Ensure that new capabilities required by the business are supported by the current ecosystem.

Employee/Team

  • Prioritize and manage your workload and support the workload of team members to deliver high-quality AI solutions and meet timelines.
  • Foster a positive work environment that promotes service to the business, quality, innovation, and teamwork, ensuring timely communication of issues or points of interest.
  • Collaborate closely with other groups, sharing knowledge of client and customer AI-related issues, needs, and expectations, and contributing to informed decision-making.
  • Establish and maintain open and effective communication with clients, the business, and other team members.
  • Contribute to the ongoing development of the team and business partners by regularly sharing information, knowledge, and lessons learned.
  • Identify and recommend opportunities to enhance the productivity, effectiveness, and operational efficiency of the business unit and/or team.
  • Participate in knowledge transfer within the team and business units.
  • Establish effective relationships across multiple business and technology partners, program and project managers.

Breadth & Depth

  • Support a significant business area, product group, enterprise platform, service, or capability under a Segment CIO or technology functional area.
  • Set work direction at an operational level, work autonomously in managing the unit, and collaborate with other business or technology leaders to establish and execute common goals with a medium to longer-term business perspective.
  • Possess expert knowledge of AI technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and manage/direct teams and projects.
  • Stay informed about external competition, emerging industry and market trends related to AI technologies.
  • Serve in an integrator role overseeing various AI technology functions and resources to deliver business technical solutions or shared services.
  • Directly or indirectly oversee a sizeable and varied team of AI technology professionals (e.g., Application Developers, Solutions Designers, Business Systems Analysts, Data Scientists, and/or Project Managers) in the end-to-end delivery of complex AI projects, system enhancements/applications, and/or application or service management.
  • Direct and manage large-scale AI applications/projects across multiple product lines/businesses, involving significant scope and complexity.
  • Understand strategic direction (including financials) and champion alliances to benefit the organization; advocate for operational improvements to enhance the division's value to the organization.
  • This role typically reports to an executive position.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 10+ years of relevant experience, with a focus on AI technology and project delivery.
  • Proven working experience and understanding of Azure Cloud Services.
  • Background in Data Science, Machine Learning, Predictive and Generative AI.
  • MLOps Practices: Knowledge of CI/CD pipelines and DevOps practices.
  • Excellent problem-solving skills and the ability to work independently and as part of a team. Strong communication skills and the ability to collaborate effectively with cross-functional teams.

Preferred Qualifications

  • Experience with big data technologies (Hadoop, Spark, etc.).
  • Knowledge of data engineering and ETL processes.
  • Certification in cloud platforms.
  • Prior experience in a similar role within the AI or tech industry.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

We are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement:

N/A.