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Public Services Assistant
2 months ago
This is a shared position between the UBC Law Library (60%) and the David Lam Management Research Library (DLam) and Canaccord Learning Commons (CLC) (40%). Occasionally, the position may assist at other UBC Vancouver Library branches or units.
The position performs moderately complex public services in the circulation of library materials and equipment to library users as well as moderately complex work related to Information Services. Assists with collections processing and interlibrary loan activities and performs moderately complex work in support of collections and stacks maintenance. The position also supports the overall maintenance and appearance of library facilities.
During evening and weekend work, serves as the sole desk attendant and is responsible for all issues related to patron service, the coordination of student assistant activities, and emergencies.
Key Responsibilities
- Performs moderately complex work at the circulation desk as scheduled which may include evenings and weekends. Charges and discharges library materials and equipment. Checks returned materials for holds, damage and completeness. Places holds, recalls, storage requests, and processes rush cataloguing requests. Assists patrons in completing processes related to equipment lending, guest IDs, and other activities related to access.
- Performs library opening and closing procedures as assigned.
- Provides routine information assistance to library users. Answers directional, known item, basic, and information requests regarding library holdings, programs, and services. Demonstrates how to navigate UBC Library catalogue and website as well as other relevant resources such as booking of study rooms. Refers in-depth or complex queries to librarians or other units, as appropriate. Monitors CLC Help Desk email as needed.
- Interprets patron and circulation records and modifies records where appropriate. Accepts and responds to queries on library policies and procedures. Explains and enforces applicable library policies and procedures.
- Operates, assists, and provides basic troubleshooting of equipment, computer hardware, software, and connectivity problems for library users, including CLC lab spaces. Liaises with appropriate units to resolve more complex problems related to equipment and technology.
- Operates copiers and printers, and assists, instructs, and resolves problems for library users related to printing and copying technology. Performs routine maintenance and troubleshooting, including placing service calls and working with service personnel to solve maintenance problems.
- Assists in maintaining the appearance and environment of library and CLC spaces which may include outdoor spaces. Regularly tidies library spaces and furnishings. Cleans public computer screens and peripherals, microform equipment, white boards, labelling equipment, and furnishings.
Collaboration and Communication
- Interacts with employees in the Law Library, DLam and CLC, and other library branches and units, faculty, students, members of the public. Where necessary, acts as a liaison and communicates with UBC Building Operations, Campus Security, and external service providers.
- Coordinates and oversees the work of student assistants when working evening and weekend shifts. May participate in mentoring and guidance of student assistants.
Requirements
- High school graduation, plus two-year Library Technician diploma, plus two years of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Preferred Qualifications
- Knowledge of library policies, procedures, and systems. Knowledge of bibliographic records and use of on-line searching protocols preferred. Experience in an academic law library is preferred.
- Ability to follow and carry out instructions. Ability to sort and file accurately. Ability to use email, word processing, spreadsheet and library database applications at an intermediate level (MS Office and Voyager preferred). Ability to operate the normal range of library equipment. Ability to communicate effectively verbally and in writing. Ability to remain calm, decisive, effective, and safe in emergency or crisis situations. Ability to provide quality service to library users in a courteous, patient manner. Ability to resolve library user complaints in a calm, non-confrontational manner, and by exercising sound judgement. Ability to manage multiple tasks and priorities. Ability to maintain accuracy and attention to detail. Ability to exercise tact and discretion. Ability to work both independently and within a team environment. Ability to lift up to 20 kgs of boxed materials and to push fully loaded book trucks. Ability to work a five-day work week. Ability to work evening and weekend shifts as required.
Working at UBC
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top universities in the world. Our campus is located on the traditional, ancestral, and unceded territories of the Musqueam people. We are committed to recruiting and retaining a diverse and inclusive workforce that reflects the diversity of our community and the students we serve.
