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IT Support Specialist
2 months ago
IT Support Specialist
We are seeking a skilled IT Support Specialist to join our team at Osiris Inc. in Brampton. As a key member of our IT department, you will provide level 1 technical support, maintain hardware and software, assist with IT projects, and other common IT-related responsibilities.
Key Responsibilities:
- Provide technical support via phone, tickets, chat, and email requests.
- Diagnose, research, and resolve hardware, software, and network issues.
- Prioritize issues based on urgency and escalate or redirect as needed.
- Maintain a log of helpdesk interactions.
- Monitor systems and networks using real-time monitoring tools.
- Monitor and maintain IT-related hardware and supplies.
- Setup, configure, and repair IT hardware such as PCs, printers, scanners, input devices, etc.
Requirements:
- Minimum 6 months to 1 year of experience in a level 1 technical support role.
- College diploma, university degree, or relevant certifications in IT fields.
- Ability to communicate clearly and effectively in English, both verbally and written.
- Experience supporting desktop users in Windows 10.
- Strong work ethic, reliability, and good attendance.
- Ability to work effectively as part of a team as well as independently.
- Strong problem-solving skills. Ability to approach problems pragmatically.
- Ability to multitask and prioritize workloads based on urgency.
- Knowledge of common IT-related hardware at a minimum, such as PC port types, connection types, modems, routers, switches, etc.
- You will be required to have a suitable location in your home with internet access to be able to work from home as required.
- Reliable source of transportation.
Ideal Skills:
- Experience supporting point of sale systems and software in a retail environment is an asset.
- Experience supporting Google Workspace, Gmail, and Microsoft Outlook is an asset.
- Experience using Microsoft Excel and Google Sheets, Google Docs is an asset.
- Experience with VoIP phones is an asset.
- Experience in a customer service role is an asset.
Benefits:
- Health and dental benefits available after 3 months.
- Company pension plan available after 2 years.
- Employee discount in our stores.
- Two weeks paid vacation per year.
This is an exciting opportunity to join a dynamic team and contribute to the success of Osiris Inc. If you are an experienced IT Support Specialist with a passion for providing top-notch technical support, we encourage you to apply.
