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Temporary Customer Engagement Specialist
3 months ago
As a vital member of our team, you will foster an atmosphere that encourages genuine interactions between employees and customers, aligned with our mission of spreading joy. You will exemplify the Indigo Values by being genuine, seeking inspiration, and understanding your audience, while captivating customers with the narratives you share, connecting them to our brand.
Key ResponsibilitiesIn this role, you will:
- Assist in the daily operations of the store, starting as early as 5am
- Perform inventory cycle counts, restock shelves, manage product returns, and handle incoming merchandise
- Implement merchandising standards to create an inviting and engaging store atmosphere
- Foster a warm and welcoming environment for our customers
- Enhance our customers' experiences by adding joy to their visits
- Utilize our products to narrate compelling stories
- Engage with customers actively on the sales floor
- Curate personalized product selections for each customer interaction
- Exemplify Indigo's High Performance Characteristics
- Stay informed about new products, promotions, and programs
- Contribute to a culture prioritizing health and safety for all
- Respond promptly to customer feedback
- Hold yourself and others accountable for performance
- Commit to personal development and provide constructive feedback to peers and leadership
- Share insights with leadership on enhancing employee and customer experiences
The ideal candidate will possess:
- Experience in specialty retail or a similar environment is preferred but not mandatory
- Flexibility, adaptability, and a willingness to learn across various store functions
- A strong dedication to delivering exceptional employee and customer experiences
- The ability to remain mobile on the sales floor for extended periods
- The capability to lift medium to large items, up to 40 pounds, using appropriate safety techniques
- Availability for a flexible schedule, including evenings, weekends, and holidays as needed
- Bilingualism (French/English) is required for positions in Québec; proficiency in other languages is an asset
At Indigo, we are dedicated to our communities, customers, and each other; together, we can create a positive impact. We believe that embracing diversity and inclusion unlocks your full potential and fosters a joyful and welcoming environment for everyone. We strive to be an equitable employer that values diverse backgrounds, experiences, and perspectives. We welcome all applicants and encourage individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and those with disabilities to apply. Accommodations are available upon request for individuals who self-identify as having a disability or special need.
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