Community Engagement Specialist

5 days ago


Kitchener, Ontario, Canada D2L Full time

About the Role:

The Community Specialist Co-op at D2L is a dynamic opportunity to connect clients with the resources they need to support teaching and learning in the 21st century.

Key Responsibilities:

  • Respond to inbound communications efficiently, connecting with internal Subject Matter Experts and creating relevant content or redirecting to the right engagement point.
  • Participate in team meetings, providing status updates on unanswered questions and time to first response.
  • Review and update Brightspace Learning Center content to ensure quality and accessibility measures are met.
  • Review and analyze data to communicate insights about future content and activities to contribute to community experience improvements.

What We're Looking For:

  • Excellent communication and relationship skills.
  • Ability to work collaboratively and independently.
  • Experience with online learning management software an asset.
  • Experience with HTML/CSS an asset.
  • Experience with online community forums an asset.

Why D2L?

D2L is committed to creating a diverse and inclusive environment. We offer a range of benefits, including flexible work arrangements, learning and growth opportunities, and a competitive benefits package.

Learn More:

At D2L, we're dedicated to providing you with the tools to do the best work of your life. Our team is passionate about transforming the way the world learns, and we're excited to have you join us on this journey.



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