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Customer Experience Manager

2 months ago

Vancouver, British Columbia, Canada EightSix Network Full time
Job Title: Customer Experience Manager

At EightSix Network, we are seeking a highly skilled Customer Experience Manager to join our team. This is a unique opportunity to lead a team of customer support and order execution associates, ensuring exceptional customer experiences across commercial and retail channels in Canada.

Key Responsibilities:
  • Manage and develop a team of customer support and order execution associates to deliver best-in-class customer experiences.
  • Implement and enforce customer support standards that align with strategic objectives.
  • Coordinate interdepartmental collaboration to ensure business continuity and customer satisfaction.
  • Provide coaching and feedback to team members to drive performance and growth.
  • Monitor and analyze key performance indicators (KPIs) to drive business results and customer satisfaction.
Requirements:
  • 5+ years of experience in retail and commercial customer support and order execution.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and leadership skills.
  • Ability to analyze data and drive business decisions.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer experience, please submit your application.