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Service Leader

2 months ago

Surrey, British Columbia, Canada The Henry Full time
Job Title: Service Leader

We are seeking a highly motivated and experienced Service Leader to join our team at The Henry Public House in Cloverdale, Surrey. As a Service Leader, you will be responsible for leading our service team to deliver exceptional guest experiences and ensuring that all service standards are met.

Key Responsibilities:
  • Manage daily or nightly operations and ensure all service standards and guest requests are met
  • Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
  • Attend weekly Service Leader meetings
  • Maintain favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
  • Provide a favorable image of The Joseph Richard culture and uphold high industry standards
  • Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
  • Hold all employees accountable for service standards, performance and appearance
  • Ensure guest satisfaction in all areas of food, service and environment
  • Communicate with the team through daily log outs and updates
  • Develop and maintain relationships to ensure guests remain loyal and return
  • Report and record all repair and maintenance issues in a timely manner
  • Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
  • Maximize bar profitability by ensuring correct pouring and recipes are followed
  • Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly
Working Conditions:
  • Hours and shifts may vary. Includes working evenings, weekends and holidays.

We offer a competitive wage and opportunities for growth and development. If you are a motivated and experienced Service Leader looking for a new challenge, please submit your application.