Pet Care Specialist

7 days ago

Mississippi Mills, Ontario, Canada PET VALU Full time

About the Role

We are seeking a highly motivated and customer-focused Keyholder to join our team at Pet Valu. As a Keyholder, you will play a key role in ensuring consistently great execution and delivering an exceptional customer experience.

Key Responsibilities

  • Safety and Compliance
    • Prioritize the safety of customers, pets, and colleagues by maintaining a safe and clean store environment.
    • Help complete store Health & Safety audits and ensure the proper health, feeding, care, and well-being of all pets sold in store.
  • Customer Service
    • Greet and acknowledge every person and pet with respect and approach each interaction with appreciation and genuine care.
    • Provide positive, consistent, and solution-oriented service to meet the needs of our customers.
  • Product Knowledge and Sales
    • Stay current with pet industry standards through company LMS and on-the-job training.
    • Support sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals.
  • Operational Efficiency
    • Assist with operational processes, including placing orders, maintaining inventory, and completing mandatory paperwork and reports.
    • Help implement all strategic corporate initiatives and follow company policies and procedures.
  • Leadership and Development
    • Maintain a high level of professionalism and positive attitude in the workplace.
    • Recognize successful performance through STAR feedback and assign daily goals and tasks to colleagues as needed.

Requirements

  • At least 2 years of experience in a retail environment.
  • Working knowledge of POS systems.
  • Demonstrated interpersonal and sales skills.
  • Ability to work a flexible schedule according to business needs.
  • Valid driver's license may be required.
  • Ability to lift 50lbs repetitively.

What We Offer

Pet Valu offers a competitive compensation package, opportunities for professional growth and development, and a fun and dynamic work environment.

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