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Patient Care Coordinator

3 months ago


Lower Sackville, Nova Scotia, Canada FYidoctors Full time

Why You Should Consider This Opportunity:

At FYidoctors, we prioritize the well-being of our patients and are proud to have earned the trust of individuals across Canada and the USA. Our commitment to health is at the forefront of our operations, and our doctor-led model has enabled us to expand from 30 locations to over 350 in just 12 years.

Our greatest asset is our team, which has grown to over 3,000 dedicated professionals who serve thousands of valued patients every day across North America. We strive to create a positive and supportive workplace where every individual can thrive and develop their career.

Become a part of FYidoctors and contribute to making a significant difference in people's lives while enjoying a fulfilling work environment.

Benefits of Working with Us:

  • Competitive salaries with opportunities for quarterly bonuses (at qualifying locations)
  • Comprehensive benefits package featuring exceptional optical coverage
  • Opportunities for rapid growth, ensuring a dynamic and rewarding work experience
  • A collaborative workplace culture that promotes teamwork
  • Continuous training and development programs to advance your career

What We Are Looking For:

Our clinic is seeking a talented individual to bring their exceptional skills and experience to our team as a Patient Services Specialist.

In this role, you will be vital to FYidoctors by providing outstanding service to our patients. As often the first point of contact, your passion for people and commitment to delivering an exceptional customer experience will be essential. Your contributions will help us positively impact the health and well-being of our current and future patients.

This is a full-time, permanent position requiring up to 40 hours of work per week, including some Saturdays.

Key Responsibilities:

  • Conducting pre-testing services
  • Recording visual acuities and patients' medical histories for the optometrist
  • Preparing examination rooms
  • Engaging with patients in person, over the phone, and via email
  • Processing billing for patients, their medical service providers, and other third parties
  • Managing appointment scheduling, prescription printouts, and billing inquiries
  • Maintaining high standards of customer service through your interpersonal and problem-solving skills

Qualifications:

  • Customer-facing experience, ideally in a retail setting
  • Administrative experience is a plus
  • Proficiency with technology and computer systems
  • A professional demeanor with a genuine interest in interacting with people

We appreciate your interest in FYidoctors and assure you that your application will be reviewed by a member of our team. If there is a potential fit, we will reach out with further information. If not, we hope to keep you in mind for future opportunities.