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Patient Scheduling Specialist, Cancer Clinic
2 months ago
About the Role
We are seeking a highly organized and detail-oriented Registration Booking Clerk to join our team at BC Cancer. As a key member of our administrative staff, you will be responsible for scheduling and booking patient appointments, processing referrals, and maintaining accurate patient records.
Key Responsibilities
- Schedule and book patient appointments using a computerized scheduling system, ensuring accurate and timely communication with patients and clinicians.
- Register patients upon arrival, ensuring accurate and complete demographic information and following up with patients as necessary.
- Perform referral functions, including data entry, paperwork processing, and scheduling new referrals based on established criteria.
- Provide exceptional customer service, responding to inquiries and requests for information, and greeting patients and families in a professional and welcoming manner.
- Maintain accurate and up-to-date patient records, including data entry, chart assembly, and filing documentation.
- Collaborate with healthcare professionals to ensure seamless patient care and efficient clinic operations.
Requirements
- Grade 12 and two years of recent experience in a related field, or an equivalent combination of education and experience.
- Ability to keyboard 45 wpm and knowledge of medical terminology.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
- Ability to organize work, prioritize tasks, and maintain accurate records.
- Physical ability to carry out the duties of the position.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada, as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
About PHSA
PHSA is a remote work-friendly employer, offering flexible work options to support our employees. We are committed to providing a safe, inclusive, and welcoming environment for all employees and patients. We recognize the importance of reconciliation and are committed to working with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.
