Client Support Specialist
4 weeks ago
Company Overview
Resume Target Inc is a leading provider in the professional resume writing industry, renowned for exceptional customer service, dedicated client support, and high-quality deliverables across North America.
Position Overview
We are on the lookout for a Client Service Specialist to enhance our expanding sales team. In this role, you will be tasked with advising, promoting, and informing potential clients about our resume writing services. You will also manage a substantial volume of incoming inquiries without the need for cold calling.
We seek enthusiastic, diligent, and sales-oriented individuals to contribute to our dynamic team. If you possess proven expertise in the following areas and are eager to be part of a vibrant and progressive organization, we would be pleased to connect with you.
Key Responsibilities:
· Handle a high volume of incoming inquiries and calls
· Advise clients on professional resume writing services tailored to their unique qualifications and requirements
· Assist new clients and oversee the complete onboarding process along with all necessary registrations
· Enhance customer engagement and satisfaction by collaborating with the support team and adhering to established protocols when addressing client inquiries
· Document and track all pertinent information via CRM to monitor opportunities and calls
· Achieve daily performance metrics while managing a high volume of calls
Required Qualifications
· A Bachelor's degree is preferred
· At least 3 years of experience in a client-facing position
· Excellent listening skills with the capability to establish rapport with clients
· Ability to thrive in a fast-paced, adaptable, and ever-evolving environment
*Note: This is a full-time, in-person position working Monday through Friday.
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