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Customer Service Operations Supervisor

3 months ago

Hamilton, Ontario, Canada Boston Pizza Ancaster Full time
Position Overview

As a Customer Service Operations Supervisor, you will play a crucial role in overseeing the service delivery of our organization. Your expertise will help us maintain high standards of customer satisfaction and operational efficiency.

Qualifications
  • Education: Bachelor's degree
  • Experience: 2 to 3 years in a supervisory role
Key Responsibilities
  • Analyze administrative challenges to support team members effectively.
  • Oversee the daily operations of the customer service department.
  • Assess the performance of service-oriented establishments.
  • Strategically plan and organize service operations.
  • Provide expert guidance in response to client requirements.
  • Review and evaluate ongoing projects and programs.
  • Resolve technical issues to assist staff with established protocols.
  • Manage and oversee budgets and financial expenditures.
  • Guide and mentor staff in developing and implementing quality assurance strategies.
  • Administer budgets for client-related projects and resources.
  • Develop and implement policies and procedures for service operations.
  • Represent the organization in various economic and social forums.
Work Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 42.5 hours per week