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Parts Advisor
2 months ago
Job Title: Parts Advisor
About the Role:
We are seeking a highly organized and customer-focused Parts Advisor to join our team at Oakridge Ford. As a key member of our parts department, you will be responsible for assisting customers in selecting the right parts, providing excellent customer service, and ensuring that all orders are processed efficiently and accurately.
Key Responsibilities:
- Assist customers in selecting required parts and provide information on companion part requirements and specials.
- Answer phone calls and provide price quotes and other information in a courteous and cheerful manner.
- Assist technicians at the back counter and review body shop estimates to ensure accuracy.
- Provide a high level of service to internal and external customers.
- Pull and fill orders from stock and notify parts manager of out-of-stock parts.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify the service advisor and customer when special ordered parts have been received.
- Follow up on back-ordered parts and verify will-call and back-order files weekly.
- Replenish assigned inventory daily and assist outside sales representatives with their orders.
- Ensure all internal requests for parts are billed on the service repair order.
- Receive payment from retail customers or obtain credit authorization.
- Issue credit for parts returned and ensure all customers receive their copy of the invoice.
- Issue and track requested shop tools to technicians.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Solicit assigned accounts by phone and keep front and rear counter areas clean and uncluttered.
- Clean computer terminals and printers daily and participate in all training programs available.
- Keep current on new products and product updates and participate with the parts manager in maintaining a lost sales tracking program.
- Maintain a professional appearance and work environment.
About Us:
Rafih Auto Group is a proud member of the Rafih Auto Group and is committed to providing excellent customer service and a great working environment. We offer a competitive compensation package, including health benefits, professional development training, and opportunities for advancement in one of Canada's largest automotive dealership groups.
Accommodation:
Rafih Auto Group has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment.
